When using the coastal means of transport, we must be at the boarding area of the ship at least one hour before departure. If we do not catch the departure of the ship, we are not entitled to a refund of the ticket price, since we bear the responsibility for not arriving on time at the boarding area.
Telephone cancellations of tickets are not possible. We must present the ticket to the company's offices at least 24 hours before departure. In this case the companies offer an open ticket that the passenger can use up to 12 months after the cancellation of the trip. Otherwise, the law stipulates that 50% of its value will be returned to you (if the cancellation is not made in time, then you are not entitled to either the open ticket or a refund).
The above applies if the ticket form has been altered or destroyed through negligence.
n case we lose our ticket, we will have to buy a new one to travel. We must then declare the loss in writing, stating the date of travel, the route and the number of the lost ticket, the number of the new ticket we bought and a photocopy of it. If the lost ticket is not found in the company's records - as traveled within 12 months from the date of application - a free ticket of equal value to the lost ticket will be issued.
If the departure of our ship is delayed, we are entitled to cover accommodation and food expenses. We can also cancel our ticket and ask for a refund, as well as claim compensation, in the civil courts, if we have suffered excessive inconvenience or damage.
If we are left off the ship, even though we have "cut" a ticket, due to overbooking, we immediately notify the local port authority. The port authority will call the public prosecutor, who can bring criminal proceedings against the agent who issued the ticket and against the shipowner, as well as against the master, in the event that excess passengers are found to be carried.
In addition to criminal penalties, the port authority can impose an administrative fine, while in extreme cases, the Minister of Merchant Shipping can revoke the ship's navigation permit. In the event that we have reserved a seat with a cabin and find our seat occupied, we can file a lawsuit with the port authorities, because double booking a cabin is considered an overbooked ticket.
During the trip, the passengers should address any complaints to the ship's captain or commander. After the end of the trip, the passenger can contact the port authorities or the ship-owning company. The latter is not responsible for any delay or change of itinerary, if this is due to bad weather conditions or an order from the Ministry of Commercial Shipping, when e.g. the ship is in a sea area where a shipwreck has occurred.
If we transport our car by ship, we are responsible for loading and unloading it on the ship. If during boarding or disembarking, a collision occurs with another car, we must know that it is not covered by the insurance companies. If, however, our car suffers any damage, due to bad handling by the master, while it is loaded, we are entitled to compensation from the ship-owning company.
Finally, if we are transporting large sums of money, valuables or other valuables, we have the option of handing them over to the ship's accounting office for safekeeping. In the event that these are stolen, we have the right to compensation equal to their value.
Shops operating on ships (canteens, bars, restaurants, etc.) are subject to the provisions applicable to similar shops on land. These provisions mainly concern:
• In the existence of posted price lists in visible places, which clearly state all the items offered by each store and their sale prices.
• In the issuance of cash register receipts with the prices indicated in the price lists.
• In listing the indicative retail prices on the packaging of bottled waters and soft drinks, produced and bottled in Greece.
• Available at the times determined by no. 16/2003 A. D. prices of the following beverages: coffees (Greek, instant, filter, cappuccino, espresso, Fredo), tea, chocolate and natural juices and the prohibition of collecting an increased price in case of their differentiation (double Greek or espresso coffee) . The provision of coffees, teas, chocolate drinks and juices is understood as that addressed to standing or passing customers who are self-serviced through a SELF-SERVICE system.
• In the prohibition of making available to consumers products that have passed their use-by date or without indications (use-by date, information of the manufacturer / packer, place of production / packaging, etc.) on the packaging.
• Prohibiting portions of food weighing less than the specified weight, as well as the preparation of food with non-permitted materials and items.
According to the legislation, the stay of pets is prohibited in all interior spaces of the ship, however, our beloved pet can travel:
• Only on deck and under our personal supervision.
• In the special areas - cages that exist on all ships.
• You must have the animal's health book with you, while dogs must wear a muzzle.
